Valley Plastic Surgery COVID-19 Protocols

Patient Update re COVID-19

This information was updated on 15th September 2020.


Updates to COVID-19 Protection Measures

Valley Plastic Surgery have further refined and updated our safety measures as the pandemic continues to evolve. These are our latest updates as from 15th September 2020:

  • Tele-Health consultations are available to all our patients (unless you are medically required to attend). Please advise our client support officers if you would prefer this type of consultation when you are booking your appointment. You can also reply ‘tele-health‘ when you receive your SMS reminder.
  • If you attend the clinic we advise you to wear a mask, ensure that you use our hand sanitisation stations and remain socially distanced.
  • We also request that you enter the clinic alone, where possible. If you have arranged someone to drive you to your appointment, they can wait in the carpark until you are finished.

We would like to thank those who have advised us when they were unwell. In these circumstances, we are able to arrange either a tele-health appointment or a new prioritised appointment date when the patient returns to being symptom free.

These measures are in line with the most recent advice from QLD Health and are aimed at reducing the spread and protecting both you and our staff.

An update to Queensland border restrictions and how this will impact your appointments or surgery

From 1am Saturday 8th August, 2020, the Queensland borders will be closed to people coming from the ACT and NSW. The borders already remain closed for those coming from Victoria.

As per the Queensland State Government directive, anyone not already residing or present in Queensland will need to conduct any scheduled appointments with Valley Plastic Surgery via a tele-health consult or be reviewed in their own state. 

Under the State directive, those patients who are not residing in Queensland or already present in the State and still wishing to proceed with their surgery will be required to apply for a border pass, have this granted, and then undergo a two-week hotel quarantine at their own cost. A negative Covid-19 test will then need to be supplied to both the hospital and Valley Plastic Surgery prior to surgery.

Understandably, some patients may wish to postpone surgery. Valley Plastic Surgery are working diligently to accommodate as best we can, offering alternative dates. Please be assured we will work with our patients to find a solution!

Further information regarding travel to Queensland and the current restrictions can be found at:

Queensland Health – Border Restrictions

Or by calling 1800 020 080

We thank you for your patience and trust in Valley Plastic Surgery as we work through these times.


While face-to-face consultations are back, we still have some pretty tight protocols to ensure the safety of our patients and team.

Please do not enter or attend our clinic if you have ANY of the following symptoms: 

  • Respiratory symptoms such as a cough or shortness of breath
  • Fever
  • Sore throat
  • Loss of smell
  • Runny nose

We ask that you refrain from entering or attending the clinic if you have:

  • Been in a designated COVID hotspot within the last 14 days (ie Victoria, New South Wales or ACT). Anyone returning from these COVID hotspots must undergo quarantine in a hotel at their own expense for a minimum of 14 days.
  • Recently travelled (including transit) through a country considered to pose a risk of coronavirus transmission. There is a 14-day government-issued compulsory, self-isolation policy that has been enforced as of midnight 16th March 2020.
  • Had close contact with anyone who has been diagnosed with coronavirus.

Telehealth appointments are still available with all of our surgeons. Please notify VPS staff if you would prefer a tele-health consultation.

When attending your appointment at our rooms, you will notice the following:

  • availability of hand sanitiser for all patients upon arrival and during their time on-site,
  • spacing of in-person appointments to minimise the number of people within the clinic at any one time,
  • social distancing measures throughout common areas,
  • regular wipe-downs of common touch-points (in addition to our usual high frequency cleans within the practice),
  • and appropriate protective equipment for our clinical staff where applicable.

If you are required to attend the clinic for your appointment, we ask that you:

  • arrive at the time of your appointment,
  • maintain the appropriate social distance from staff and other patients,
  • and that you consider coming alone, or with only essential others.

We respect the desire to have a support person for some consultations, and the care requirements of children and elderly relatives, but respectfully ask that we all try to minimise the number of people interacting during this time.

For further information please refer to the Department of Health website HERE: 

We appreciate your compliance with the above requests and thank you for your understanding.